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Cancellation Policy
This policy explains how cancellations and refunds are handled at Elvora.
Last updated: February 2026
Order Cancellation Policy
- • Orders can be cancelled only before they are prepared or dispatched.
- • Same-day and timed deliveries cannot be cancelled once processing begins.
- • Perishable flower orders are non-cancellable after preparation.
- • Refund eligibility depends on the order status at the time of cancellation.
Cancellation Refunds
- • Approved cancellations are refunded to the original payment method.
- • Refunds are processed within 5–10 business days.
- • Delivery charges are non-refundable once shipping is initiated.
Privacy & Data Protection
Elvora is committed to protecting your privacy. This section explains how we collect, use, and safeguard your personal data.
Information We Collect
- • Name, email address, phone number
- • Delivery and billing address
- • Order and payment confirmation details
- • Website usage and device information
How We Use Your Information
- • To process and deliver orders
- • To communicate order updates and support
- • To improve our website and services
- • To comply with legal requirements
Data Security
We use industry-standard security measures to protect your personal information from unauthorized access or disclosure.
Your Rights
- • Request access to your personal data
- • Request correction or deletion
- • Opt out of marketing communications
International Data Handling
Your information may be processed within the UAE or by trusted service providers operating under strict data protection standards.
Contact Elvora
sales@elvora.ae
+971 50 293 6478
S08-C Khansaheb Compound, Jabal Ali 1, Dubai, UAE
