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Refund Policy
Elvora Flowers delivers fresh, made-to-order floral arrangements across the UAE. Due to the perishable nature of flowers, refunds are available only under specific conditions outlined below.
Last updated: November 2025
Perishable Goods Policy
Flowers are non-returnable once delivered unless damaged or incorrect.
Fast Review Process
All refund requests are reviewed within 1–2 business days.
Quality Commitment
Refunds or replacements apply only if quality standards are not met.
When Refunds Apply
- • Flowers delivered damaged, wilted, or incorrect
- • Complaint reported within 24 hours of delivery
- • Clear photos and order number provided
Non-Refundable Cases
- • Change of mind after delivery
- • Failed delivery due to incorrect address or recipient unavailability
- • Same-day or timed deliveries
- • Gift add-ons unless damaged
Refund Method & Timeline
- • Refunds issued to original payment method
- • Processing time: 5–10 business days
- • Delivery charges are non-refundable unless error is ours
Contact Elvora Support
info@elvora.ae
+971 50 987 6543
Dubai, United Arab Emirates
