Refund & Returns Policy
As we deal with fresh, delicate floral arrangements, we have a specific protocol to ensure quality and fairness. Transparency is key to our customer relationships.
Refund Guarantees
24 Hours
Report Window
5-10 Days
Processing
Original Pay
Refund Method
0 AED
Restock Fee
Fresh Flower Report
Fresh flowers must be checked upon delivery. Any quality issues must be reported to us within **24 hours** of receipt.
Original Payment Refund
Approved refunds are processed back to your **original payment method** (Credit Card, Apple Pay, etc.) within 5-10 business days.
Zero Restocking Fees
We take full responsibility for your experience. Every approved refund or replacement is processed with **Zero Restocking Fees**.
1Eligibility & Exclusions
Reporting Window
Unified window: Within 24 hours of delivery for all freshness and damage concerns.
Non-Returnable Items
Complaints made after 24 hours following delivery cannot be entertained due to the nature of fresh flowers.
Conditions
Proof of report must be provided within the 24-hour window via WhatsApp or Email.
2How to Resolve
Resolution Channels
| Resolution Type | Description | Processing Time |
|---|---|---|
Original Payment | Reversal of the transaction back to your bank account or card. | 5-10 Business Days |
Replacement | Sending a fresh bouquet of equal or higher value. | Next Slot Available |
Have a Quality Concern?
Our team is available through our dedicated channels to help you resolve any issues with your fresh flower delivery immediately.
