Refund & Returns Policy
As we deal with fresh, delicate floral arrangements, we have a specific protocol to ensure quality and fairness. Transparency is key to our customer relationships.
Fresh Flower Report
Fresh flowers must be checked upon delivery. Any quality issues must be reported to us within **1 hour** of receipt.
Refund as Store Credit
Approved refunds are issued as **Store Credit** to be used for your next premium floral experience with Elvora.
Zero Restocking Fees
We do not charge any restocking or return fees. If it's our fault, we take full responsibility for the refund.
1Eligibility & Exclusions
Reporting Window
Quality issues: Within 1 hour.
Damaged/Incorrect: Within 2-5 hours.
Non-Returnable Items
Complaints made after one day or several days following delivery cannot be entertained due to the nature of fresh flowers.
Conditions
Proof of report must be provided within the specified hour window via WhatsApp or Email.
2How to Resolve
Resolution Channels
| Resolution Type | Description | Processing Time |
|---|---|---|
Store Credit | A coupon or credit added to your account for future purchases. | 5-10 Business Days |
Replacement | Sending a fresh bouquet of equal or higher value. | Next Slot Available |
Have a Quality Concern?
Our team is available through our dedicated channels to help you resolve any issues with your fresh flower delivery immediately.
