Return & Refund Policy
At Elvora Flowers, we want you to be completely satisfied with your purchase. This comprehensive Return Policy outlines the specific process, timeframes, and conditions for returning or exchanging our premium flowers and arrangements.
Last updated: February 8, 2026
Quick Reference Summary
1-Hour Window
Report freshness issues within 1 hour of delivery for eligibility
Reporting Damage
Damaged or incorrect items must be reported within 2-5 hours
Original Pay
Refunds are processed to your original payment method
5-10 Days
Refund processing completed within 5-10 business days
Return Eligibility & Requirements
Due to the delicate and perishable nature of fresh flowers, we require immediate feedback to process any quality concerns:
Freshness Window: 1 Hour
Orders should be checked immediately upon delivery. Any freshness or quality concerns must be reported to us within 1 hour of receipt.
Damaged or Incorrect Items
If you receive a product that is physically damaged or doesn't match your order, please notify us within a 2-5 hour window for a swift resolution.
Proof of Purchase Required
Please have your order number ready and provide clear photos of the flowers showing the issue via WhatsApp or Email.
Note: Complains received one day or more after delivery are not eligible for returns or refunds given the perishable nature of the items.
How to Report an Issue
Immediate Notification
Contact us immediately via WhatsApp or Email at sales@elvora.ae or +971 50 293 6478.
Verification
Our team will verify the report (within the 1-hour freshness window or 2-5 hour damage window) and guide you on the resolution.
Resolution
If the issue is on our end, we will process a refund or a replacement within 5-10 business days.
Non-Returnable Items
The following items cannot be returned due to hygiene, perishability, or policy restrictions:
- •Fresh flowers delivered in good condition (change of mind)
- •Failed deliveries due to incorrect address provided by customer
- •Gift cards and promotional vouchers
- •Items marked as "Final Sale" or special promotions
- •Custom or personalized arrangements (unless damaged)
- •Items reported after the 24-hour window
Refund & Fees
Refund Method
Refunds are processed back to your original payment method. Processing is usually completed within 5-10 business days after the issue is confirmed.
No Hidden Fees
We do not charge any restocking or return fees. If an error is confirmed on our part, we handle the full refund value.
Summary of Limits
- •General Freshness: Report within 1 hour of delivery.
- •Damaged/Incorrect: Report within 2-5 hours of delivery.
- •Non-Returnable: Issues reported after 24 hours of delivery.
International Deliveries
For orders delivered outside the United Arab Emirates:
- •Same 24-hour return policy applies from delivery date
- •International delivery charges are non-refundable
- •Customs duties and taxes (if any) are non-refundable
- •Contact sales@elvora.ae for specific international return instructions
Need Help with Returns?
Our customer support team is here to help with any questions about returns, refunds, or exchanges.
Email Support
sales@elvora.aePhone Support
+971 50 293 6478Location
Street 57, Jebel Ali Industrial 1
Dubai, UAE
