Return & Refund Policy
At Elvora, we stand by the quality of our fresh flowers. This policy outlines our commitment to your satisfaction and the 24-hour reporting process.
Quick Reference Summary
24-Hour Window
Any issue must be reported within 24 hours of delivery for eligibility
Reporting Process
Contact us via WhatsApp or Email with clear photos of the issue
Original Pay
Refunds are processed back to your original payment method
5-10 Days
Refund processing completed within 5-10 business days
Return Eligibility
Due to the delicate and perishable nature of fresh flowers, any concerns regarding quality, freshness, or damage must be reported promptly:
Standard Reporting Window: 24 Hours
Any issue with your order—including freshness concerns, physical damage, or receiving incorrect items—must be reported to us within 24 hours of delivery.
Proof of Issue Required
Please provide clear photos of the flowers showing the specific concern via WhatsApp or Email. This helps us verify and resolve the issue quickly.
Complaints received more than 24 hours after delivery are not eligible for returns or refunds.
Resolution Process
Immediate Notification
Contact us immediately via WhatsApp or Email at support@elvora.ae or +971 50 293 6478.
Quality Verification
Our team will verify the report against our freshness standards within the 24-hour window.
Resolution Approval
Once the assessment is complete, we authorize a refund or a replacement within 5-10 business days.
Non-Returnable Items
The following items cannot be returned due to hygiene, perishability, or policy restrictions:
- Fresh flowers delivered in good condition (change of mind)
- Failed deliveries due to incorrect address provided by customer
- Gift cards and promotional vouchers
- Items marked as 'Final Sale' or special promotions
- Custom or personalized arrangements
- Items reported after the 24-hour window
Refund & Fees
Original Payment Method
Refunds are processed back to your original payment method. Processing is usually completed within 5-10 business days after the issue is confirmed.
Zero Restocking Fees
We take full responsibility for your experience. Every approved refund or replacement is processed with Zero Restocking Fees.
Summary of Limits
- Reporting Window: All quality issues must be reported within 24 hours of delivery.
- Verification: Issues reported after this window are not eligible for resolution.
- Photo Proof: Clear photos of the arrangement are required for all claims.
Need Assistance?
Our dedicated customer support team is available 24/7 to assist with any questions about returns, refunds, or exchanges.
