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Return & Refund Policy
Elvora Flowers delivers fresh, premium floral arrangements across the UAE. Due to the perishable nature of flowers, returns and refunds apply only under specific conditions outlined below.
Last updated: November 2025
Fresh Flower Quality Guarantee
Refunds or replacements apply only if flowers arrive damaged, wilted, or incorrect.
Fast Issue Resolution
Issues must be reported within 24 hours of delivery.
Eligibility for Refunds or Replacements
- • Report issues within 24 hours of delivery
- • Flowers damaged, wilted, or incorrect
- • Order number and clear photos required
Non-Returnable Items
- • Fresh flowers after successful delivery
- • Change of mind
- • Failed deliveries due to incorrect address
- • Gift add-ons unless damaged
Refund & Replacement Process
- • Email us at info@elvora.ae
- • Attach images of the delivered flowers
- • Review within 1–2 business days
- • Approved cases receive refund or replacement
Refunds
- • Issued to original payment method
- • 5–10 business days processing
- • Delivery charges non-refundable unless our fault
Same-Day & International Deliveries
Same-day, timed, and international deliveries are non-refundable. Customs duties (if any) are non-refundable.
Contact Elvora Support
Email: info@elvora.ae
Phone: +971 50 987 6543
Dubai, UAE
