Privacy Policy & Data Protection
At Elvora, your trust is our most valuable asset. We are committed to protecting your personal information and being transparent about how we use it to deliver the best floral gifting experience.
Trust & Compliance Overview
100% Secure
Encrypted transactions and secure storage.
User Control
You control your data and marketing preferences.
Retention
Strict data retention policies for your safety.
Standards
Fully aligned with UAE PDPL & GDPR.
Information We Collect
To provide our premium services, we collect information that identifies you or the recipients of your gifts:
Data Usage
Operational Use
We use your data primarily to process and deliver your orders, send real-time tracking updates, and provide dedicated customer support.
Optimization
Analyzing site traffic helps us improve our architecture and personalize our floral collections based on luxury trends.
Cookies & Meta Tracking
We use cookies and Meta Pixel to enhance your experience and analyze site performance.
Meta Pixel Disclosure
Our website uses the Meta Pixel. Data collected (IP address, activities) is shared with Meta to show you personalized ads on Facebook and Instagram.
Essential
Core Functionality
Analytics
Google & Clarity
Marketing
Meta & Ads
Retention & Security
- •Financial Records: Retained for 7 years per UAE tax regulations.
- •Customer Account: Retained until request or after 3 years inactivity.
- •Marketing Consent: Retained until withdrawal via unsubscribe links.
Compliance
UAE PDPL
Adhering to UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data within the Emirates.
GDPR
Providing rights aligned with the General Data Protection Regulation, including portability and deletion.
Privacy Support
For data requests, deletion, or privacy concerns, please contact our Compliance Officer.
